Customer Satisfaction & Exchange Policy – Shiny Boutique

At Shiny Boutique, customer satisfaction is our highest priority. Every product is carefully inspected and securely packed before shipping. However, if you receive a defective, damaged, or incorrect item, we are happy to assist you through our exchange process, subject to the policy outlined below.

Important Policy Notice

  • ❌ No refunds are provided under any circumstances
  • ✅ Only exchange is allowed, and only for eligible cases
  • ❌ No size exchange is allowed
  • ❌ Exchange is not allowed for minor colour variations (colour may slightly differ due to lighting, camera, or screen settings)

Mandatory Unboxing Video (Very Important)

To request an exchange, customers must provide a clear, continuous, unedited unboxing video, recorded from the moment the package is received until the product is fully opened.

📌 Requests without a proper unboxing video will not be accepted, as the video helps us verify packaging, product condition, and courier handling.

Exchange Eligibility Criteria

An exchange request will be accepted only if:

  • The product is damaged
  • The product is defective
  • The wrong item was delivered

    Additionally:
  • The product must be unused, unwashed, and unaltered
  • All original tags, labels, accessories, and packaging must be intact
  • The issue must clearly match what is shown in the unboxing video

Not Eligible for Exchange

  • ❌ Size exchange is not allowed
  • ❌ Minor colour differences due to lighting or screen settings
  • ❌ Items that are used, washed, altered, or damaged after delivery
  • ❌ Products without original tags or packaging

Request Time Limit

Exchange requests must be raised within 2 days of receiving the product. Requests made after this period will not be processed.

How to Request an Exchange

To initiate an exchange request, please contact us on:

📞 WhatsApp: 6379877037

Please share the following details:

  • Order number
  • Customer name
  • Reason for exchange
  • Mandatory unboxing video

Our team will review your request and guide you through the next steps.

Exchange Approval Process

  • Exchange approval is subject to inspection and verification
  • If the returned item fails inspection, it will be sent back to the customer
  • Exchange pickup depends on courier availability in your location
  • Shipping charges (if applicable) are non-refundable

Non-Exchangeable Items

The following items are generally not eligible for exchange:

  • Clearance sale items
  • Special promotional items
  • Final sale items

However, if these items are received in damaged, defective, or incorrect condition, they may be eligible for exchange with valid unboxing video proof.

Final Note

We kindly request all customers to review product details, sizes, and policies carefully before placing an order. If you need any clarification, feel free to contact us before purchase.

Thank you for shopping with Shiny Boutique 🤍